Last Updated: September 2026
This Payment Policy explains how payments are collected, processed, and refunded on vivieshoes.com (the “Site”). It applies to all orders placed on the Site and should be read together with our Terms of Service, Privacy Policy, Shipping Policy, and Return & Refund Policy. By placing an order, you agree to this Policy.
1. Currency and Pricing
All prices are displayed and charged in United States Dollars (USD). Product prices shown on the Site are tax-inclusive. Customers are not charged additional sales tax at checkout for eligible U.S. orders. Prices may change at any time without prior notice. The price in effect at checkout is the price you pay. Promotional discounts, coupon codes, and free-shipping thresholds apply only as stated at the time of purchase and cannot be applied retroactively unless we agree otherwise in writing.
2. When Payment Is Collected
Full payment is required at checkout. We do not offer cash on delivery, invoice terms, or split payments across multiple cards. Your payment method is authorized and charged when you submit the order. An order confirmation email is not final acceptance of the order. Acceptance occurs when the order is shipped, as stated in our Terms of Service. If payment cannot be completed, is declined, or is later reversed, we may cancel or hold the order.
3. Accepted Payment Methods
We accept the following credit and debit cards, processed securely through third-party payment processors:
- Visa
- Mastercard
- Maestro
- American Express
- JCB
- Diners Club
- Discover
These seven card brands are the payment methods we accept. Whether a specific card can be used may still depend on your bank, your location, and the payment processor. If a card brand does not appear as selectable at checkout, it cannot be used for that order.
We do not accept PayPal, Shop Pay, Apple Pay, Google Pay, or other wallets unless they are separately displayed at checkout. We do not accept cash, checks, money orders, wire transfers, cryptocurrency, or payment sent outside the Site’s checkout.
4. How Payments Are Processed
Payments are processed by secure third-party payment processors. VIVIE does not store full payment card numbers. You must provide accurate, complete, and current billing and payment information, and you must be authorized to use the selected payment method. Your card issuer may apply 3-D Secure, a one-time password, or other verification. If verification is not completed, the order will not go through. Your bank or card issuer—not VIVIE—sets any foreign-transaction fees, cash-advance fees, or currency-conversion rates. We may review orders for fraud or unauthorized use and may request additional verification before fulfillment.
5. Failed, Declined, or Incomplete Payments
An order is not confirmed until payment is successfully processed. Payments may fail due to insufficient funds, a declined authorization, incorrect card details, a billing-address mismatch, incomplete bank verification, or a suspected-fraud signal. If payment fails, no shipment will be created. You may retry with another eligible card or contact your bank. If we cancel an unpaid or high-risk order, we will not charge you. Any pending authorization is released according to your bank’s timeline, which is often 1–7 business days.
6. Billing Address and Order Information
The billing name and address should match the payment method on file. The shipping address must be within our supported delivery area: the 48 contiguous United States and Washington, D.C. We do not ship to Alaska, Hawaii, Puerto Rico, U.S. territories, or APO/FPO addresses. You are responsible for providing a correct shipping address. We are not responsible for loss caused by an incomplete or incorrect address you provided.
7. Shipping Charges at Checkout
Standard shipping is free on orders over $150 USD and $6 USD on orders under $150 USD. Express shipping is $13.98 USD and is available on any order amount. Shipping charges, if any, are added at checkout and paid with the same payment method as the merchandise.
8. Refunds, Cancellations, and Chargebacks
Refunds follow our Return & Refund Policy. Approved refunds are issued only to the original payment method. We cannot send a refund to a different card, bank account, or wallet. After we receive and inspect an eligible return, refunds are processed within 5 business days. Your bank or card issuer may take additional time to post the credit.
Original outbound shipping fees are not refunded except when the return is due to our error (wrong item, defective product, or item damaged on arrival). For orders under $150 USD, the $6 standard shipping fee is not refunded except in those cases. A 15% restocking fee may apply to certain high-value items or returns that show excessive handling. We will tell you in advance if it applies.
Orders may be cancelled within 24 hours of placement if they have not yet been processed. After processing begins, cancellation is not guaranteed.
If you believe a charge is incorrect, email info@vivieshoes.com before opening a dispute with your bank. Unjustified chargebacks may result in order cancellation, account restriction, and recovery of the disputed amount plus any processor fees where permitted by law. We will cooperate with legitimate disputes and provide order and shipment records.
9. Data Security and Privacy
Card data is handled by our payment processors using industry-standard encryption. The Site is served over HTTPS. We do not sell your payment information. How we collect and share payment-related information is described in our Privacy Policy.
10. Errors and Order Review
We reserve the right to refuse, limit, or cancel any order if payment cannot be processed, pricing or inventory is incorrect, the order appears fraudulent, or fulfillment is not reasonably possible. If we have already charged you for an order we later cancel, we will refund the charged amount to the original payment method.
11. Changes to This Policy
We may update this Payment Policy at any time. The revised version will be posted on this page with a new “Last Updated” date. Continued use of the Site after the update constitutes acceptance of the revised Policy. For a pending order, the Policy in effect when you placed the order applies, except where a change is required by law or by our payment processors.
12. Contact
Email: info@vivieshoes.com
Phone: +1 646-956-1533
Business hours: Monday to Friday, 9:00 AM – 6:00 PM Eastern Time (ET)
U.S. fulfillment / returns: 247 W 37th St, New York, NY 10018, United States
We aim to respond within 24–48 business hours.
This Policy is governed by the laws of the State of New York, United States, consistent with our Terms of Service.
Thank you for shopping with VIVIE.