Privacy policy

Last Updated: June 2025

VIVIE (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website (vivieshoes.com), place orders, or interact with our services. By using our Site, you consent to the practices described in this policy.

1. Information We Collect

We may collect:

  • Personal Information: Name, shipping/billing address, email, phone number, payment details (processed by third parties).
  • Order Information: Products purchased, order history, and preferences.
  • Automatically Collected Data: IP address, browser type, device information, cookies, usage data, and analytics (e.g., via Google Analytics).
  • Communications: Information from customer service interactions, emails, or reviews.

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders, including shipping and payments.
  • Provide customer support and respond to inquiries.
  • Improve our Site, products, and services.
  • Send marketing communications (with your consent where required).
  • Comply with legal obligations, prevent fraud, and enforce our Terms.
  • Personalize your experience.

3. Sharing Your Information

We may share information with:

  • Service providers (shipping carriers, payment processors, hosting services, marketing platforms) who are contractually obligated to protect your data.
  • Legal authorities when required by law.
  • In the event of a business transfer (merger, acquisition).

We do not sell your personal information to third parties for monetary compensation.

4. Cookies and Tracking Technologies

We use cookies and similar technologies for functionality, analytics, and advertising. You can manage cookie preferences through your browser settings. We may use third-party services (e.g., Google) that set their own cookies.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no system is completely secure, and we cannot guarantee absolute security.

6. Your Rights and Choices

Depending on your location, you may have rights to:

  • Access, correct, or delete your personal data.
  • Opt out of marketing communications (unsubscribe link provided).
  • Object to or restrict certain processing.
  • Data portability (where applicable under GDPR or similar laws).

For California residents (CCPA/CPRA) or EU residents (GDPR), additional rights apply. Contact us to exercise your rights.

7. International Data Transfers

Your data may be transferred to and processed in the United States or other countries. We take steps to ensure appropriate safeguards are in place.

8. Children’s Privacy

Our Site is not directed at children under 13 (or 16 in certain jurisdictions). We do not knowingly collect data from children.

9. Retention of Data

We retain your information as long as necessary for the purposes outlined, or as required by law.

10. Changes to This Privacy Policy

We may update this policy periodically. Changes will be posted with the new effective date. We encourage you to review it regularly.

11. Contact Us

For any privacy-related questions or to exercise your rights, contact us at: Email: info@vivieshoes.com Phone: +86 3093609588 Address: 247 W 37th St, New York, NY 10018, United States

This Privacy Policy complies with major requirements including GDPR (where applicable), CCPA/CPRA, and Google Merchant Center expectations for transparency in data handling.

Notes for GMC Compliance:

  • Both documents are clear, accessible, and consistent with your Return & Refund Policy.
  • They include contact details, timelines, responsibilities, and limitations.
  • Place these pages in your website footer and link them clearly in the checkout process.

Would you like any modifications, a Shipping Policy, or HTML versions for easy website upload? Let me know!