Privacy policy

Last Updated: August 2026

VIVIE (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website (vivieshoes.com), place orders, or interact with our services. By using our Site, you consent to the practices described in this policy.

1. Information We Collect We may collect:

  • Personal Information: Name, shipping/billing address, email, phone number, and payment-related information (processed securely by third-party payment processors; we do not store full payment card details).
  • Order Information: Products purchased, order history, and preferences.
  • Automatically Collected Data: IP address, browser type, device information, cookies, usage data, and analytics.
  • Communications: Information from customer service interactions, emails, or reviews.

2. How We Use Your Information We use your information to:

  • Process and fulfill orders, including shipping and payments.
  • Provide customer support and respond to inquiries.
  • Improve our Site, products, and services.
  • Send marketing communications (with your consent where required).
  • Comply with legal obligations, prevent fraud, and enforce our Terms.
  • Personalize your experience.

3. Sharing Your Information We may share information with:

  • Service providers (including shipping carriers, payment processors, website hosting/platform providers, and marketing/analytics platforms) who are contractually obligated to protect your data and use it only for the services they provide to us.
  • Legal authorities when required by law.
  • In the event of a business transfer (merger, acquisition, or sale of assets).

We do not sell your personal information to third parties for monetary compensation.

4. Cookies and Tracking Technologies We use cookies and similar technologies for functionality, analytics, and advertising. You can manage cookie preferences through your browser settings. We may use third-party services that set their own cookies.

5. Data Security We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no system is completely secure, and we cannot guarantee absolute security. Payment processing is handled by secure third-party providers.

6. Your Rights and Choices Depending on your location, you may have rights to:

  • Access, correct, or delete your personal data.
  • Opt out of marketing communications (unsubscribe link provided in emails).
  • Object to or restrict certain processing.
  • Data portability (where applicable under GDPR or similar laws).
  • Opt out of the “sale” or “sharing” of personal information (as defined under CCPA/CPRA) and limit use of sensitive personal information, if applicable.

For California residents (CCPA/CPRA), EU/EEA/UK residents (GDPR), and residents of other jurisdictions with similar laws, additional rights may apply. Contact us to exercise your rights. We will respond within the timeframes required by applicable law. We will not discriminate against you for exercising your privacy rights.

7. International Data Transfers Your data may be transferred to and processed in the United States, China (in connection with our manufacturing and fulfillment operations), or other countries where our service providers operate. We take steps to ensure appropriate safeguards are in place consistent with applicable law.

8. Children’s Privacy Our Site is not directed at children under 13 (or 16 in certain jurisdictions). We do not knowingly collect data from children. If we become aware that we have collected personal information from a child without appropriate consent, we will take steps to delete it.

9. Retention of Data We retain your information as long as necessary for the purposes outlined in this policy, to fulfill orders, provide customer service, comply with legal obligations (including tax and accounting requirements), resolve disputes, and enforce our agreements, or as otherwise required by law.

10. Changes to This Privacy Policy We may update this policy periodically. Changes will be posted on this page with the new “Last Updated” date. We encourage you to review it regularly. Continued use of the Site after changes constitutes acceptance of the updated policy.

11. Contact Us For any privacy-related questions or to exercise your rights, contact us at:

  • Email: info@vivieshoes.com
  • Phone: +1 646-956-1533
  • Business Hours: Monday to Friday, 9:00 AM – 6:00 PM Eastern Time (ET)
  • U.S. Fulfillment Center: 247 W 37th St, New York, NY 10018, United States
  • Factory Address (China): Units 8–9, Building B, Wenti Plaza, Pingsha Avenue, Shaliyuan Community, Daling Subdistrict, Huidong County, Huizhou City, Guangdong Province, China

We aim to respond within 24–48 business hours.

This Privacy Policy is designed to meet major requirements including GDPR (where applicable), CCPA/CPRA, and Google Merchant Center expectations for transparency in data handling. It is consistent with our Return & Refund Policy.