Terms of service

Last Updated: June 2025

Welcome to VIVIE! These Terms of Service (“Terms”) govern your access to and use of the VIVIE website (vivieshoes.com), mobile applications, and all related services (collectively, the “Site”). By accessing or using our Site, placing an order, or creating an account, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Site.

1. General Information

VIVIE is an online retailer specializing in footwear. Our orders are processed from our facility in the United States, with our factory located in China.

Return & Exchange Address (US): 247 W 37th St, New York, NY 10018, United States
Factory Address (China): Units 8–9, Building B, Wenti Plaza, Pingsha Avenue, Shaliyuan Community, Daling Subdistrict, Huidong County, Huizhou City, Guangdong Province, China
2. Orders and Acceptance

All orders placed on the Site are subject to acceptance and availability. We reserve the right to refuse, cancel, or limit any order for any reason, including pricing errors, product unavailability, or suspected fraud. Your receipt of an order confirmation email does not constitute final acceptance of your order; acceptance occurs when the order is shipped.

3. Pricing and Payment
All prices are quoted in United States Dollars (USD) and are subject to change without prior notice.
Full payment is required at checkout. We accept major payment methods through secure third-party processors.
You agree to provide accurate, complete, and current billing and payment information.
4. Shipping and Delivery

Shipping and delivery are governed by our Shipping Policy. Key highlights include:

Orders are processed from our United States Warehouse.
Free Shipping on all orders over $150 USD.
$6 USD flat-rate shipping fee for orders under $150 USD.
Standard and Express shipping options with estimated delivery times clearly provided.
Customers are responsible for accurate shipping addresses and any applicable customs duties, taxes, or additional fees for international orders.

Please review our full Shipping Policy for complete details.

5. Returns, Refunds, and Exchanges

Returns, refunds, and exchanges are governed by our Return & Refund Policy. Key highlights include:

30-day return window from the delivery date (as shown on tracking).
Items must be returned in new, unused condition with original packaging and tags.
Customers are generally responsible for return shipping costs (except for defective or wrong items).
Refunds are processed within 5–10 business days after inspection.
A 15% restocking fee may apply in certain cases.

Please review our full Return & Refund Policy for complete details, eligibility, and procedures.

6. Intellectual Property

All content on the Site—including text, images, graphics, logos, product designs, and trademarks—is the property of VIVIE or its licensors and is protected by applicable copyright, trademark, and intellectual property laws. You may not copy, reproduce, modify, distribute, or commercially exploit any content without our prior written consent.

7. User Conduct

You agree not to:

Use the Site for any illegal or unauthorized purpose.
Provide false, inaccurate, or misleading information.
Attempt to interfere with the proper working of the Site or engage in any harmful activity.
Violate any applicable laws or regulations.
8. Disclaimers and Limitation of Liability
Products are provided on an “as is” and “as available” basis without any warranties, express or implied.
We do not guarantee that product descriptions, colors, sizes, or other details are completely accurate.
To the fullest extent permitted by law, VIVIE shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Site or purchase of products.
Our total liability to you shall not exceed the amount you paid for the specific product(s) involved.
9. Indemnification

You agree to indemnify and hold harmless VIVIE, its officers, directors, employees, agents, and affiliates from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from your breach of these Terms or your use of the Site.

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of New York, United States, without regard to its conflict of law principles.

11. Changes to These Terms

We reserve the right to update or modify these Terms at any time. The revised Terms will be posted on this page with an updated “Last Updated” date. Your continued use of the Site after such changes constitutes your acceptance of the revised Terms.

12. Contact Us

If you have any questions regarding these Terms, our Shipping Policy, Return & Refund Policy, or any other matter, please contact us:

Email: info@vivieshoes.com
Phone: +1 309-360-9588
Business Hours: Monday to Friday, 9:00 AM – 6:00 PM Eastern Time (ET)

We aim to respond to all inquiries within 24–48 business hours.

Thank you for shopping with VIVIE. We appreciate your trust and are committed to providing high-quality products and excellent customer service.